Over the years Wollongong City Plumbing has always strived to deliver the right products and the best service to our loyal and valued customers. We sincerely thank each of them for their continued support as we look forward to working with them in the future.
After many years of heading up the care taking for Wollongong Towers I’ve dealt with several different tradesmen serving the requirements of our building maintenance. Recently my unit suffered a major leak internally and Steve from Wollongong City Plumbing responded to my call with a crew attending that morning. The professionalism, good manner and prompt rectification of the problem was clearly noticeable by both my wife and myself. By far the best, hassle free experience from a tradesmen in the 12 years I have been in this position.
What a genuine delight it was dealing with Wollongong City Plumbing.
I have had the need to be dealing with several different tradesman the last few months, and Wollongong City Plumbing stand out from the crowd. Outstanding customer service from the get go. Every interaction a positive one.
A special shout out to Josh and Jake. Besides being excellent tradesman and doing a stellar job, they were polite and respectful. Qualities I find as important as the quality of the work.
Thanks Steve. Easily and happily to recommend to others.
We recently had some work done at our home and we were very pleasantly surprised with the service and professionalism of the guys from Wollongong City Plumbing. They turn up at the agreed time, were polite and courteous, and cleaned up after themselves. We were also very happy with the level of workmanship that was carried out.
More than happy to recommend them to anyone.
Well done to you and your team Steve.
Daryl & Debbie Kimmins
I have been utilizing the services of Wollongong City Plumbing for the past five years. They service several NSW Government sites on the south coast region. The team at Wollongong City Plumbing have always serviced our high profile clients in a professional way in what is a sensitive environment. The level of detail in reporting has assisted us in gaining approval from our clients delivering a high quality level of service. The after hour level service and response has been excellent and a major flood response recently and salvage operation resulted in costs savings to our clients. Wollongong City Plumbing meet our KPI requirements and we hope to continue to utilize the services into the future.
Brookfield Global Integrated Solutions
To whom it may concern,
I have worked with Wollongong City Plumbing for the last four years running Integrity Strata Wollongong . I have found Wollongong City Plumbing to be very helpful in all aspects of managing all of our plumbing needs, from the smallest of problems to the largest.
Wollongong City Plumbing are always willing to go the extra mile to make sure that the plumbing issues which present themselves are resolved efficiently.
I have no issues recommending Steve and his team as my preferred plumbing contractors.
Steve Joncevski and his team at Wollongong City Plumbing have been an incredible asset to our business over recent years.
Steve is efficient, reliable and professional and he never fails to deliver.
Steve will do whatever it takes to get the job done and consistently comes up with solutions rather than problems.
I look forward to continuing our strong business relationship and have no hesitation in recommending Steve and his team for any residential or commercial plumbing requirements.
The service that I receive at Wollongong City Plumbing is brilliant. I can always rely on their knowledge of what best suits my budget which I find invaluable. We are also very grateful for their time and effort and very pleased with the results, and especially the price!
Your level of customer service is something that is rare to find these days. Thank you so much for all your time and effort.
Eurocorp International Pty Ltd
Dear Steve and staff of Wollongong City Plumbing,
We wish to take a moment to demonstrate our gratitude to yourself and your staff.
We were recently faced with an emergency plumbing situation where we had untreated sewerage overflowing into our back yard. This occurred on a public holiday and Wollongong City Plumbing were the only company in the entire Illawarra that was willing to attend to our situation that day. Steve from Wollongong City Plumbing had spent the long weekend in Newcastle and agreed that he would drive back to Shellharbour to attend to our issue.
The price we were quoted can only be described as very competitive and in no way did Wollongong City Plumbing take advantage of our absolute desperation for this problem to be fixed.
We wish to thank you and your employees for all the efforts that resulted in your company finding the root cause, and then clearing the blockage. A few months prior we had experienced a similar blockage. We had engaged another plumber who temporarily unblocked the pipe, but did not take the time to find the cause of the blockage, hence resulting in the further blockage that Wollongong City Plumbing attended to and fixed on the long weekend.
The major blockage we experienced over the long weekend resulted in large quantities of untreated sewerage in our back yard. Once Steve and his team had rectified the issue, they ensured the entire area was cleaned such that there was no sign or smell whatsoever of the untreated sewage on completion. We were so appreciative that the thorough clean up was considered a normal part of Wollongong City Plumbing’s job scope. I am sure not all plumbers would clean to the standard we experienced on this occasion.
This week we had to seek the services of a plumber again due to a separate issue that local Council had asked us to attend to. Cale from Wollongong City Plumbing attended with the view to provide us with a quote for the work requested. Instead of providing a quote, Cale explained the root cause of the issue, spoke to Council on our behalf, which resulted in the issue being removed altogether.
On both occasions that we have dealt with Wollongong City Plumbing, we have experienced absolute professionalism. A major plumbing issue can be extremely stressful (especially when the house is only a few months old, as ours is). Steve and his team can only described as genuine, honest gentlemen, who throughout the process kept assuring my wife (who was not coping with untreated sewerage in her back yard!) that all would be fine and they would fix the problem.
We wanted to write this reference to tell others that there is a high quality plumbing provider in the Illawarra, that will go that extra step, or take that little extra time to address an issue such that the problem is forever solved, but also attend your residence with professionalism and a friendly attitude that makes them our first choice plumbing service.
Jason & Amanda
Hi Wollongong City Plumbing
I’m writing to thank your wonderful staff / team on the brilliance services that I have received from you guys .
From the helpful phone calls, the quick service on the job. And then the follow up call to see if everything went well.
This is what I call #1 service !!!!
Thank you and so happy I have come across you guys .
Please thank your team from me.
Wollongong City Plumbing have always been reliable, punctual and very easy to deal with. I would recommend them to anybody for residential or commercial work.
Facilities and Contracts Manager
WIN CORPORATION PTY LTD
I just wanted to express my gratitude to the guys that attended our place today to complete this job. They were professional and communicative and did a brilliant job and clean up. I really appreciate it!
Rhys and Jessica Gray
We have recently done major renovations on our house and as a consequence have dealt with many trades people and companies. It is very rare that we come across a company and employees as good as yours.
We required several stages to our plumbing works that were often rushed or pushed back as the result of other trades not doing what they said they were going to do when they said they were going to do it. Steve and the guys from Wollongong City Plumbing turned up every time and I have been extremely impressed by their professional and considerate nature. Their efforts with communication and working with other trades to get the best outcome with the least disruption to my household was most appreciated, I have two small children and we were never without water or gas for any length of time and I thank you for that!!
I wish you all the future success and am happy to recommend Wollongong City Plumbing to anyone looking for maintenance or upgrades to homes, investments or businesses
Thanks for the quality work conducted at my property. Our sewer was in a terrible state, and needed urgent attention. And both you and your staff, showed great professionalism in providing a fast and high quality service, all at a great price. The site was also left in pristine condition which was a pleasant surprise too!
Thanks again for providing such an awesome service.
Josh & Caitlyn
I’d like to say how good the guys were. They were polite, did the job & left the work area clean and tidy. If I had any concerns or questions, they didn’t hesitate to answer me and explained things very clearly. Couldn’t ask for more. 🙂
Just wanted to say thanks again for the works that were done at our property. It’s hard to find good and reliable plumbers.
The team that you sent out communicated with us when they would be here.
They were really professional and did a great job with both the jobs we had the past month. Something so simple but hard to find with trades.
Will be recommending your company to every one we know.
Rob & Val Vega